Once we have received your order, we want you to have it as soon as possible.
When in stock, goods will normally be dispatched within 48 hours. If an item is out of stock, this will be noted on the relevant page of the website. Orders received over the weekend will be processed at the start of the following week.
Because of the unique nature of each product, goods may be dispatched in a number of ways. Please refer to the delivery cost at the time of ordering. Special deliveries are available.
Delivery outside the UK depends on the weight of the package. You can choose from standard First Class delivery or for Special Delivery if you would like your order very quickly and with a tracking number.
If you have any questions about how you would like delivery, then please phone us, or use our contact form to get in touch. If you require next day delivery, please contact us for details and additional charges. Next day orders must be placed before 10am. This service is only available for UK deliveries.
If you are not going to be in when your goods are delivered, please give us clear instructions about where we can leave your parcel. Some goods may require a signature. Please advise us if your order is needed by a specific date so that we can meet your requirements.
Telephone: 01570 480 610
The office is open Monday-Friday 10:00 – 18:00
At other times or if we are busy, you are welcome to leave us a message and we will call you back as soon as we possibly can.
We are sure that you will be completely thrilled with your purchase from Jen Jones Welsh Quilts and Blankets but if, for any reason, you should decide not to keep it, our returns policy makes it easy for you to send it back to us. Returns must be made within 60 days of receipt and the goods must be unused and returned to us in their original packaging.
Please include your name, address and order number with the goods you are returning, plus the reason for returning them, and obtain proof of postage. We will then refund you the original cost of your order. We regret we are not liable for returns which do not reach us, or are damaged when we get them back.
There is no need to send them via Special Delivery; simply obtain Proof of Posting from your post office.
Jen Jones Quilts and Blankets